Refund policy

Our promise

We want you to love your Japanese beauty products. If something isn't right, please contact us and we'll help.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with your order number and a photo of the product and packaging. We will send a replacement or give you a full refund, at no cost to you.

Change of mind

For hygiene reasons, we can only accept returns of items that are unopened, unused and in their original sealed packaging. Please contact us within 7 days of delivery to request a return. Once approved, we'll tell you how to send the item back. Return shipping for change-of-mind returns is paid by the customer, and the original shipping fee is not refunded.

Opened or used products, and items damaged after delivery, cannot be returned unless they are faulty.

Refunds

Once we receive and check your return, we'll let you know whether it's approved. Approved refunds are made to your original payment method. Depending on your bank, the refund may take 5 to 14 business days to appear.

Exchanges

The quickest way to get a different item is to return the original as above and place a new order.

Subscriptions

Subscription orders follow the same rules for damaged, defective or incorrect items. Cancelling a subscription is covered in our Purchase options cancellation policy.

Contact us

Email uae@amam-gt.com or message us on WhatsApp at +971 58 569 3754. For delivery issues, call +971 50 779 0106.